Coronavirus: changes to how customer services are able to support you ›
Contacting customer services
Following the coronavirus outbreak, our teams have been working hard to adapt to new ways of working while ensuring we continue to deliver a high quality of customer service.
As the challenging operating environment continues, our teams answering your calls, emails and messages continue to work remotely, and response times have been affected, and our ability to handle large call volumes has decreased. As such, we are making a few small changes to how we support our customers.
We ask those who wish to contact us to do so by sending an email to firstname.lastname@example.org or by sending a secure message via your Raisin UK Account. Please only call us if it’s urgent, so we can help those most in need.
We apologise for any inconvenience this may cause.