Coronavirus: changes to how customer services are able to support you >>
Contacting customer services
Following the coronavirus outbreak, our teams have been working hard to adapt to new ways of working while ensuring we continue to deliver a high quality of customer service.
As the challenging operating environment continues, our teams answering your calls, emails and messages continue to work remotely, and response times have been affected, and our ability to handle large call volumes has decreased. As such, we are making a few small changes to how we support our customers.
We ask those who wish to contact us to do so by sending an email to firstname.lastname@example.org or by sending a secure message via your Raisin UK Account. Please only call us if it’s urgent, so we can help those most in need.
We apologise for any inconvenience this may cause.
AgriBank PLC was established in 2012 in Malta, and after acquiring the necessary rights, they began offering financial services specifically designed for the agricultural and the renewable energy industries in the UK. Since then, AgriBank PLC has expanded their services to UK savers, and they’ve begun specialising in collecting online deposits.
Deposits made into savings accounts from AgriBank PLC are protected by the Maltese Depositor Compensation Scheme up to the equivalent of €100,000 per person, per banking group.
Established in 2009, Aldermore Group PLC provides financial products to businesses and individuals. Through their core values of being reliable, expert, dynamic and straightforward, Aldermore aims to deliver banking as it should be.
In addition to dedicated online banking solutions and phone services, Aldermore has a network of UK offices. In March 2018, Aldermore became part of FirstRand Group.
Founded in 2013, Axis Bank UK Ltd. is a wholly owned subsidiary of AXIS BANK LTD. and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.
Deposits made into savings accounts offered by Axis Bank UK Ltd. through the Raisin UK savings marketplace are covered by the Financial Services Compensation Scheme (FSCS).
Bank and Clients Plc (B&C) is a UK bank authorised by the PRA and regulated by the FCA and the PRA. B&C was formed in 2014 through the merger of two well-established British financial institutions; Church House Trust, a retail bank founded in 1978; and Ocean Capital, which were founded in 2002.
Based in the UK, with a representative office in Canada, B&C are headquartered in London.
Inspired by the traditions of private banking, B&C focus on excellent service to support individuals and businesses by providing tailored solutions and user-friendly savings options.
Launched in 2012, Cambridge & Counties Bank is a British bank with a customer-focused approach to financial services. They offer a variety of financial services, including savings accounts which you can apply for at Raisin UK, as well as property finance, asset finance and classic car finance.
All eligible deposits made into Cambridge & Counties Bank savings accounts are protected by the Financial Services Compensation Scheme (FSCS) up to a total of £85,000 per person, per banking group.
FCMB Bank (UK) Limited is headquartered in London and is an independently established wholly owned subsidiary of First City Monument Bank Ltd, which was initially founded in 2009 as an investment company. FCMB Bank (UK) Limited started offering banking services in 2013 and in September 2018, they expanded their portfolio to include retail and corporate banking, catering to the financial needs of businesses and individuals.
FCMB Bank (UK) Limited is committed to achieving a high level of customer satisfaction by offering attractive investment opportunities coupled with honesty, service and respect.
FCMB Bank (UK) Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority.
Gatehouse Bank adheres to a strict ethical code of Sharia banking principles, and subsequently, they won’t invest in gambling, alcohol, tobacco or arms. Instead, they support projects with less ethical concerns, such as property and real estate projects across the UK.
The principles of Sharia banking prohibit excessive uncertainty, gambling and speculation, and as the Financial Services Compensation Scheme protects savings products offered by Gatehouse Bank through Raisin UK, you can rest assured that your capital is secure.
Founded in 1965, Hodge Bank is a British bank headquartered in Cardiff, who succinctly describe its approach as a financial service provider as “doing the right thing”. With half a century’s worth of experience in the later-life lending market, and more than thirty years providing lending and deposits to private and commercial clients, Hodge believes it knows what customers need.
ICICI Bank UK plc was established in the UK in 2003 and offers a range of personal, business, corporate and investment banking services in the UK and Europe. The bank is a subsidiary of ICICI Bank Limited, which has over 60 years of experience in finance and a presence in 17 countries.
OakNorth Bank is the UK bank powered by OakNorth – the next-generation credit platform.
The bank was launched in September 2015 and offers a range of savings accounts to both individuals and businesses, as well as mortgages for people with a-typical sources of income, and loans for businesses seeking debt finance of £0.5m to £45m.
To date, the bank has lent c.£4bn to businesses across the UK and has attracted deposits from tens of thousands of savers across the UK. Its savings products have won numerous awards thanks to its 4.5-star Feefo rating, its FSCS protection and its competitive interest rates.
Headquartered in London, QIB (UK) Plc provides private banking services and structured real estate financing in the UK, as well as a range of personal savings products, and has been fully authorised by the Prudential Regulation Authority and regulated by the FCA and PRA.
The Financial Services Compensation Scheme (FSCS), the UK’s statutory deposit guarantee scheme, protects all eligible deposits offered by QIB (UK) Plc through the Raisin UK savings marketplace.
In 2019 QIB UK won The Banker’s UK country award for best Islamic Bank. QIB UK won this award in part for its provision of attractive products and services including its leading deposit products available through Raisin UK. As a result of this offering, QIB UK is seeing increased interest from non-Islamic customers who are looking to benefit from the bank’s competitive rates, as well as its high ethical standards and customer service.
Established in 1926, The Banker is read by senior decision makers at the world’s foremost financial institutions. Each year, The Banker produces a definitive ranking of the industry’s best Islamic financial institutions in order to promote and reward excellence in the global Islamic banking community.
Specialising in providing the UK with savings and lending products, Shawbrook Bank was founded in 2011 and as of the end of 2017 they have raised over £4.4 billion in customer deposits. Eligible deposits with Shawbrook Bank Limited in the UK are protected by the Financial Services Compensation Scheme (FSCS) up to a total of £85,000.
Since 1983, Union Bank UK plc has operated as a UK partner incorporated bank from the heart of London. Fully authorised by the UK regulator in October 2004 as an independently incorporated UK bank, Union Bank UK plc provides a comprehensive range of banking services, including trade finance, personal banking, business banking, treasury services, commercial lending and private banking.
Union Bank UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and subscribe to the Financial Services Compensation Scheme
Wyelands Bank Plc is an independently managed British bank established in 2016. They offer competitive savings products while also helping industrial businesses trade and grow with business finance solutions.
Wyelands Bank’s diverse expertise puts them in good stead to help UK savers make the most of their savings.
Deposits made into savings accounts offered by Wyelands Bank through our marketplace are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person, per banking group.
Headquartered in London, Zenith Bank (UK) Ltd was authorised by the FSA in 2007 and has embraced and promoted online banking. Zenith Bank (UK) is the UK subsidiary of Zenith Bank PLC which was founded in 1990.
The FSCS protects deposits made into savings accounts offered by Zenith Bank (UK) through our marketplace, and Zenith Bank (UK) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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