Contact us

COVID-19

To safeguard the health of our employees following the Government’s counter-COVID-19 measures, the Raisin UK team are self-isolating and working remotely. We’ve taken steps to ensure that all departments, including our UK Customer Service Team, can continue to work as usual, albeit remotely. As this will affect our ability to handle large call volumes, we politely ask those who wish to contact us to do so by sending an email to service@raisin.co.uk or by sending a secure message via your Raisin UK Account.

Our Customer Services Team is on hand to help with any queries. You can contact us by email or by calling between 8:30 am and 4:30 pm Monday to Friday, excluding Bank Holidays.

We’re happy to answer any questions and address any comments that you have about Raisin UK, including anything that you may need to know about the savings products our partner banks offer. Please be aware that we cannot provide financial advice or recommendations on the savings products featured on raisin.co.uk.

How to reach us

If you’re a registered customer, the most secure way to contact us is by logging into your Raisin UK Account and sending a secure message.

By email:
service@raisin.co.uk

By Phone:

Our phone lines will temporarily close on Thursday 21st May due to increased demand for our services, while we continue to work remotely during the coronavirus pandemic, and will reopen on Tuesday 26th May.

During this time, we will continue to work through the large volume of messages we have received, and we kindly ask for your patience during this busy period.

If you need to contact us, please consider sending an email or secure message from your Raisin UK Account.

0161 601 0000 
Monday to Friday (excl. Bank Holidays)
8:30 am to 4:30 pm

Calls will be charged at local rates from most UK phones

Write to us:

Due to Government ordered COVID-19 counter-measures, we’re unable to collect post from our office at this time. If you need to provide evidence to support a change of name, address or nominated account, please send a photo or scan via email or secure message from your Raisin UK Account. If you recently sent documents to us by post, please resend them as described above.
Raisin UK
Cobden House
12-16 Mosley Street
Manchester
M2 3AQ

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The best way to understand the effectiveness of the Raisin UK Account is to try it for yourself.
Register with us today to discover first-hand how much you could earn on your savings.