Customer care and complaints
Customer care
If you have questions about us or our services or need some help with your account, please get in touch.
If you’re a registered customer, you can contact our Customer Services Team by logging into your Raisin UK Account and sending a secure message. Alternatively, you can also contact us through any of the ways listed below.
Need additional support or have accessibility requirements? Find out how we can support you on our
Accessibility page.
Due to high volumes of calls and emails, we need more time than usual to work on your request and will get back to you as soon as possible.
If you need to contact us, please consider sending an email or secure message from your Raisin UK Account.
By email:
service@raisin.co.uk
By Phone:
0161 388 2399
Monday to Friday (excl. Bank Holidays)
8:30 am to 4:30 pm
Calls will be charged at local rates from most UK phones
Write to us:
Raisin UK
Cobden House
12-16 Mosley Street
Manchester
M2 3AQ
Complaints
We’re committed to providing you with the best possible service, but we know that sometimes things can go wrong. If you feel dissatisfied with any aspect of our service and would like to make a complaint, then in the first instance, please contact us at complaints@raisin.co.uk. Alternatively, you can write to us at the following address:
Customer Services Team, Raisin UK
Cobden House
12-16 Mosley Street
Manchester
M2 3AQ
We will immediately carry out an independent investigation of your complaint and will provide a written response.
Find out more about our complaints procedure here (PDF)
We will acknowledge your complaint within five business days. If we are unable to resolve your complaint to your satisfaction and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
https://www.financial-ombudsman.org.uk/
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567 (Calls to this number are now free on mobile phones and landlines)
0800 023 4 567 (Calls to this number cost no more than calls to 01 and 02 numbers)