Raisin UK is a trading name for the Raisin UK group of companies.
The Raisin UK group of companies are: Raisin Holdings UK Limited (registered number 10951012); Raisin Platforms Limited (registered number: 11075085) and Raisin Technology Limited (registered number 09902685) together constitute the Raisin UK group of companies (‘Raisin UK’). All are registered in England and Wales. The registered office for each is c/o JAG Shaw Baker, Berners House, 47-48 Berners Street, London, United Kingdom, W1T 3NF. Raisin Technology Limited is an appointed representative of Resolution Compliance Limited (FRN: 574048) which is authorised and regulated by the Financial Conduct Authority.
Raisin UK provides information on its website, www.raisin.co.uk (“our website”) about deposits and investment products of selected partner banks. In addition, our customers can access the Online Banking System of our service bank, Starling Bank Limited.
All personal data that you submit to us will be held in accordance with our responsibilities in compliance with the EU Data Protection Legislation; defined as, for the periods in which they are in force, the GDPR, all laws giving effect or purporting to give effect to the GDPR (such as the Data Protection Act 2018) or any equivalent legislation amending or replacing the GDPR.
Any information you provide on our website is controlled by Raisin Platforms Limited.
We will collect and process the information provided by you when you do any of the following (not an exhaustive list):
We will also process your personal data where we obtain information from you or third parties such as joint account holders, fraud prevention agencies or other organisations, when you register for an account with us or apply for any of our savings products, or other services which you or they give to us at any time.
Personal data is any information that directly or indirectly identifies you and includes your name, address, date of birth, birth place, nationality and marital status and any other information which you provide to us as part of the application process for the purposes of opening and operating your Raisin UK Account and customer portal.
The customer relationship begins with the initiation of a contract and includes the completion of the contract. We also process personal data which is lawfully obtained from publicly available sources.
The principle purpose of collecting personal data from you through this website is to provide information or services specifically requested by you. When you complete our online forms, we ask for your personal details and other selected information so that we can deal with your request as efficiently and effectively as possible.
We will never sell, trade, or rent your personal information to others, however, we may share your personal data with selected third parties in the following instances:
We may disclose your information to any member of our group, which means that we may disclose your information to our ultimate holding company and its subsidiaries.
We partner with the following lists of groups, suppliers and subcontractors in order to provide savings products and to manage your Raisin UK account and customer portal. In some cases, they may process personal data, for example, to provide an identity verification check
Responsible for the data processing is:
Data Protection Officer
If you have a query or complaint about how we process your personal data please contact the Data Protection Officer using the above contact details. We will investigate your concerns and take all reasonable steps to resolve the matter promptly. You also have the right to complain to an EU Data Protection Supervisory Authority. That authority should be located where you live, where we are based, or where you feel the issue you wish to complain about took place.
In the UK, the relevant EU Data Protection Supervisory Authority is the Information Commissioner’s Office (ICO). You can contact the ICO through their website: www.ico.org.uk.
You will need to provide us with your personal data if you want to enter into a customer relationship with Raisin UK. This will also assist us to be able to comply with our legal obligations. If you decide not to provide us with the requested personal data we may not be in a position to enter into or execute any contract with you.
Raisin UK does not use automated decision making in the course of its business relationship as referred to in Article 22 of the GDPR. Raisin UK processes your personal data partially automated to evaluate certain personal aspects (profiling) and to be able to provide the best possible service to you. In order to inform you about products in a targeted manner, we use evaluation tools that enable us to communicate and advertise on demand.
If necessary, we can adjust this data protection information. You can find the latest version of this information at any time on our internet platform.
Statistics and tracking services
Below you will find an explanation of the statistics and tracking services used on this website. All these services use so-called "cookies", text files which are stored on your computer and which allow an analysis of the use of the website by you.
IP addresses and Cookies
Bing Universal Event Tracking
The Web site uses Bing Universal event tracking (a service from Microsoft Inc., one Microsoft Way, Redmond, WA 98052-6399, USA). This service allows us to track the activities of the users of our website, if they have been forwarded to our website via a display of Bing ads. In this case, a cookie is stored on your computer. On our website is a so-called Bing Universal event tracking tag is set. This is a code that, in conjunction with the cookie stored on your computer, stores anonymized data (such as the event type and event category) about your use of the site. This data is transferred to a Microsoft Inc. server in the United States and is stored there for a maximum of 180 days. By using our website, you consent to the processing of the data collected about you by Microsoft in the manner and for the purpose described above. You may oppose participation in the tracking at any time with effect for the future under this link
This website uses the web analytics service Crazy Egg of Crazy Egg Inc. (‘Crazy Egg’) to collect statistical data about the usage of our website. With the help of Crazy Egg’s technology, visitor information is collected and sent to Crazy Egg’s server. With the help of cookies, the technology enables us to determine, analyse and visualize the activities of users when visiting our website. However, in this process, no personal data, such as names, addresses or telephone numbers, is saved by Crazy Egg, and the information collected is not forwarded to third parties. By using this website you agree to the processing of data about you by Crazy Egg in the manner described above and for the above-stated purposes. You can opt out of the collection and storage of data by Crazy Egg at any time by adjusting your browser settings. For guidance on how to do this, click on this link.
This website uses the so-called Facebook pixel of the social network Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA). When you visit our website, the Facebook pixel is used to establish a direct connection between your browser and the Facebook server. This will give Facebook the information that you have visited this page with your IP address. This allows Facebook to associate the visit to our pages with your user account. The information obtained in this way can be used for the display of Facebook ads or for tracking functions. For more information, see the Facebook privacy statement. By using our website, you consent to the processing of the data collected about you by Facebook in the manner described above and for the aforementioned purpose. If you do not wish to collect data, you can disable it here.
Conversion tracking from AdWords is an analysis service from Google Inc. that links the data from the Google AdWords Network to the activity that is taking place on our website in order to generate conversion statistics. Cookies and usage data are collected. By using our website, you agree to the processing of the data collected about you in the manner and for the purpose described above. If you do not wish to participate in the tracking, please disable the saving of cookies in the appropriate setting of your browser.
AdWords Remarketing is a remarketing and behavioural targeting service from Google Inc. that links the activity that takes place on our website to the AdWords Network and the DoubleClick cookie to display interest-based recommendations. Cookies and usage data are collected. By using our website, you agree to the processing of the data collected about you in the manner and for the purpose described above. If you do not wish to receive interest-based recommendations, please disable the saving of cookies in the appropriate setting of your browser.
LinkedIn website retargeting
LinkedIn website retargeting is a remarketing and behavioural targeting service from LinkedIn Corporation that connects the activity on our website to the LinkedIn network to display interest-based recommendations. To do this, this website uses the so-called LinkedIn insight tag. This tag deposits a cookie in the web browser of visitors to our website. We also receive aggregated and anonymous reports from LinkedIn about ad activity and information about how you interact with our website. The LinkedIn insight tag allows you to collect meta data such as IP address, timestamp, and events (such as visited page). All data is encrypted. The LinkedIn browser cookie is stored in your browser until the cookie is deleted or expires (the cookie has a six-month validity period from the time the user's browser last loaded the Insight tag). By using our website, you agree to the processing of the data collected about you in the manner and for the purpose described above. You can opt out of the analysis of your usage behaviour through LinkedIn and the display of interest-based recommendations. To do this, click the "Decline on LinkedIn" checkbox (for LinkedIn members) or "Decline" (for other users) at this link.
Our website uses the analysis service Snowplow of Snowplow Analytics Ltd, London, EC2A 4RQ, United Kingdom). Snowplow collects information about the use of our website by using a tracking pixel and cookies. Data collection and processing is carried out at any time without reference to persons. In particular, no full IP addresses are stored. By using our website, you agree to the processing of the data collected about you by Snowplow in the manner and for the purpose described above.
Intermediary Partners (affiliates, publisher)
When accessing our website through certain intermediary partners with whom we cooperate, cookies are set by these intermediary partners. The cookies remain stored beyond your current visit to our website. However, no personal data are collected, but only anonymous identification numbers for the purpose of assigning the reference to the respective intermediating partner.
Our Security Technology
The pages on which we collect personal data are encrypted with 128 bit and are certified by institutions that are approved for international accredited encryption certification.
For the Online Banking System of Starling Bank, further security measures have been put in place (e.g., use of PIN/transaction password). Unauthorized access is prevented by a firewall system.
For more information, please refer to our Security page.