Raisin UK is a trading name for the Raisin UK group of companies.
The Raisin UK group of companies are: Raisin Holdings UK Ltd (registered number 10951012); Raisin Platforms Limited (registered number: 11075085) and Raisin Technology Limited (registered number 09902685). Together, they constitute the Raisin UK group of companies (‘Raisin UK’). All are registered in England and Wales. The registered office for each is Cobden House, 12-16 Mosley Street, Manchester, England M2 3AQ. Raisin Platforms Limited is authorised and regulated by the Financial Conduct Authority (FRN: 813894).
Raisin Platforms Limited is the entity through which Raisin UK’s platform services operate. Raisin Platforms Limited is both a data controller and data processor for the purposes specified in this Privacy Notice. Raisin Platforms Limited is also registered as a data controller with the Information Commissioner’s Office under reference: ZA299777.
Any information you provide on our website/app is controlled by Raisin Platforms Limited.
Raisin UK provides information on its website, www.raisin.co.uk (“our website”) and via our app about deposits and investment products of selected partner banks. In addition, our customers can access the Online Banking System of our service bank.
This Privacy Notice explains how we handle the data we learn about you when you visit our website/app and your rights in relation to how we process this data.
When you visit our website/app you trust us with your information. By helping you understand our privacy practices, we want to show that we are committed to keeping that trust. This Privacy Notice (together with our Raisin UK Terms & Conditions and any other documents referred to in it), describes how we collect and use your personal data in accordance with the Data Protection Legislation which is defined below.
It is important that you read this Privacy Notice in conjunction with any privacy notice which we may provide on specific occasions so that you are aware of how we are collecting and processing information about you and why we are using such information.
Post: Data Protection Officer
12-16 Mosley Street
Phone: 0161 388 2399
● The protection of your privacy is very important to us
● We treat your data responsibly and only process it for specified purposes
● We are aware of the sensitivity of the data you have entrusted to us
● We do not process any personal data without a legal basis
● We will never pass on your data to third parties unless there is a lawful basis to do so
● We use several well-established measures (such as encryption) to prevent any misuse of your data
● We follow the principle of data minimisation
All personal data that you submit to us will be held in accordance with our responsibilities in compliance with the Data Protection Legislation; defined as, for the periods in which they are in force, the UK General Data Protection Regulation and all laws giving effect or purporting to give effect to the UK GDPR (such as the Data Protection Act 2018) or any equivalent legislation amending or replacing the UK GDPR.
We will collect and process the information provided by you when you do any of the following (not an exhaustive list):
We will also process your personal data where we obtain information from you or third parties such as fraud prevention agencies or other organisations, when you register for an account with us or transfer funds into an account held with us, or apply for any of our savings products, or other services which you or they give to us at any time.
Personal data is any information that directly or indirectly identifies you and includes your name, address, date of birth, birth place, nationality and marital status and any other information which you provide to us as part of the application process for the purposes of opening and operating your Raisin UK account.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
The customer relationship begins with the initiation of a contract and includes the completion of the contract. You will need to provide us with your personal data if you want to enter into a customer relationship with Raisin UK. We also process personal data which is lawfully obtained from publicly available sources.
The principal purpose of collecting personal data from you through our website/app is to provide information or services specifically requested by you and so we can comply with our legal obligations. When you complete our online forms, we ask for your personal details and other selected information so that we can deal with your request as efficiently and effectively as possible. If you decide not to provide us with the personal data that we request from you then we may not be able to perform the contract we have or are trying to enter with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We will never sell, trade, or rent your personal data to others, however, we may share your personal data with selected third parties in the following instances:
We may disclose your information to any member of our group, which means that we may disclose your information to our ultimate holding company and its subsidiaries.
We partner with a number of groups, suppliers and subcontractors in order to provide savings products and to manage your Raisin UK Account and we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation. In some cases, they may process personal data, for example, to provide an identity verification check.
We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In particular, we use the services of TransUnion to conduct various searches and checks on our customers and your data will, during the course of our relationship with you, be shared with or obtained from TransUnion. Please refer to their privacy notice which can be found here https://www.transunion.co.uk/legal-information/bureau-privacy-notice. More information about TransUnion’s activities are available at that location.
● Group companies and subsidiaries of Raisin GmbH
● Partner banks
● Distribution Partners
● Credit reference agencies
● Service bank providers
● Deposit administrators
● Regulators and compliance software providers
● Customer service providers
● Information technology, communications and cloud computing providers
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioner’s Office (ICO). You have the right to make a complaint at any time to the ICO. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. You can contact the ICO through their website: www.ico.org.uk.
If you have a query or complaint about how we process your personal data please contact the Data Protection Officer using the below contact details. We will investigate your concerns and take all reasonable steps to resolve the matter promptly.
Responsible for the data processing is:
Data Protection Officer
12-16 Mosley Street
Tel: 0161 388 2399
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You will not have to pay a fee to access your personal data or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the below rights please contact our Data Protection Officer.
We may collect information about your computer for system administration, including where available your IP address, operating system and browser type. This information is statistical data about our users’ browsing actions and patterns and does not identify any individual.
We share your personal data within the Raisin Group. This will involve transferring your data outside of the UK. Many of our external third parties are based outside of the UK and so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The pages on which we collect personal data are encrypted using a 128 bit key and are certified by institutions that are approved for international accredited encryption certification.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality and subject to annual data protection training.
For the Online Banking System of our platform, further security measures have been put in place (e.g., use of PIN/transaction password). Unauthorised access is prevented by a firewall system.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
For more information, please contact our Data Protection Officer.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
We are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction data) for at least 5 years after they cease being customers. In some circumstances, you can ask us to delete your data: see your legal rights above for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research and statistical purposes in which case we may use this information indefinitely without further notice to you.
It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.